Порядок возврата средств



Planner5D wants you to be happy with your new purchase. If you are having issues with a product and you need our support, please visit Forum or send us a message at feedback@planner5d.com explaining your problem.

Digital content, which is not supplied on a tangible medium, such as in-app items, is not eligible for a refund unless the content is defective. When you buy such digital content, you waive an automatic right of withdrawal.


Refunds for purchases may be available only in the following cases:

- Unauthorized purchases: if a purchase was made on your account or with your payment method that you did not permit. Note: It is important that you keep your account information and password private. If you give your details to someone else or appear to be abusing our policies, you are responsible for any purchases made and will not be eligible for refund.
- Defective purchases: if a purchase you made was not delivered or is defective.


In the above-named cases you may request a refund within 14 calendar days from the date of transaction. To start your refund procedure please send your refund request to hello@planner5d.com. Depending on your specific situation, we may be able to help. If your refund is approved, you will lose access to the content. We may deny any return if it fails to meet our return criteria stated above.

Refunds from Planner5D are returned to the payment method used to make the original purchase. Refunds take different account of time depending on how you paid. If you have questions on refund timelines, contact us at hello@planner5d.com.

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