Forum / FAQ / All about purchases

For web users:
while creating a project, click on the locked item, the menu will appear offering options to buy a catalog.
Follow the purchase window. After purchase full catalog access will be added straight to your Planner 5D account.

For iOS and Android users there are two options:
1. to purchase full catalog access to your iOS or Android device without sign in/log in.
If you make this type of purchase on iOS device, you will be able to have an access on any other iOS device (make sure your Apple ID is on!). If you make this type of purchase on Android device, you will be able to have an access on any other Android device (make sure your Google account is on!).
Note! There is no possibility to use the same in-app purchase both on iOS and Android devices.
How to buy:
In-app purchase on iOS and Android devices: open the app, on the left side next to the profile information find the button "BUY Full catalog Access" or "Full catalog access".

2. to purchase a catalog to your Planner 5D account.
You will have access to all items on your Planner 5D account and you can use it on any device, but you will not have an access being offline and not logged in to your Planner 5D account.
Sign in/Log in with your Planner 5D account>make purchase. Full catalog access will be straight on your Planner 5D account.

3. Purchasing in Planner 5D for Windows 10 platform from Microsoft Store.
Planner 5D for Windows 10 does not have any sign in/log in options. Purchased pack of: full catalog access + additional features (e.g. import/export projects) will work Only in the app, there is no option to sync the purchase with other platforms, such web site, Android, iOS.
Read more about Planner 5D for Windows 10 here: https://planner5d.com/forum/post/24460/

Attention for IOS users: Family sharing does not work in our app!!! Even though, Planner 5D presentation in App Store says. that Family sharing option is mentioned as possible, which is configured as default and does not depend on us. Read more about family sharing opportunities on iTunes here: https://support.apple.com/en-us/HT201085

In case you had an access to items and suddenly you see there is no access anymore:
1. check if you are logged in; 2. your access might be expired.

In case you have bought full catalog access and the items are still locked, please do not hesitate to contact us via e-mail: leila@planner5d.com or simply click the button "support". Always make sure you leave your contacts, so that we could reply you back.

If you don't wish to spend money on purchasing we have several options for you:
1. we sometimes give a promo code to our users for limited time. To be updated about promo codes, follow us on social networks.
2. For loyal users we have special offers. Please, read about it here: https://planner5d.com/forum/post/24045/

Money refund:
if you experience a problem with the product you have purchased, you can get a money refund, for this you'll need to have a valid reason.
The purchased products via iTunes should be refunded also via iTunes. Read the instruction here: http://www.imore.com/how-to-get-refund-itunes-app-store
Learn more about refund policy for products purchases on Google Play: https://support.google.com/googleplay/answer/2479637?hl=en-GB

We recommend first to drop a line to a support service about the issues you have experienced (you can do it straight via e-mail: leila@planner5d.com) and if the support service did not fixed your issue, then get a money refund.
2015-09-02 14:38:16
ah too bad im late reading this, just buy full license on android but when im open it on my PC i should buy another license, it suck's since this is multi platform era
2017-12-18 07:01:12
Hello.

It sure is.

If possible, please send me an invoice or receipt for that purchase to:

martynas@planner5d.com
2017-12-18 08:41:14
Hello, I have just purchased the catalog and on all my devices a few of the catagories won't scroll down... and I am very upset about it, is there anyway you can help me?
2018-01-05 01:04:14
Hello.

Which categories exactly?

Can You make a screenshot or two?
2018-01-05 07:17:17
All Kitchen Cabinets and Sofas and also little decor materials!
I don't know how to make screenshots!-- SORRY!
2018-01-05 17:44:46
PLEASE ANSWER!!
2018-01-05 18:59:38
Mostly all catergories arent working, occasionally they will though so I am very confused and upset!
2018-01-06 22:39:37
PLS HELP! AND ANSWER!!
2018-01-07 02:45:59
Please, this isn't the fairest way to deal with the problem!
2018-01-07 14:21:48
Hello.

Scrolling down with a ouse wheel works just fine, on all browsers.

Which one do You use?
2018-01-09 07:58:33
Chrome
2018-01-09 22:33:44
Does that work?
2018-01-09 22:34:28
chome, does that work?
2018-01-10 03:44:22
As for moment, I'd recommend switching to Mozilla Firefox, Opera or Safari.
2018-01-10 07:13:09
Okay......when will this problem be fixed?
2018-01-11 00:53:20
In a couple of days.
2018-01-11 07:30:24
Tomorrow?
2018-01-11 22:55:48
As far as I'm informed, at the beginning of next week.
2018-01-12 07:20:13
I just purchased the full catalog access and it's not letting me use the locked items. Please help. I live in the US but i'm not sure what happened.
2018-01-17 04:32:57
Hello.

Please send me an invoice or receipt to martynas@planner5d.com.

I'll check it and solve the issue.
2018-01-17 07:35:14
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