We assure You to solve this issue as soon as possible.
In fact, uncomfirmed payment is 99% caused by unstable internet connection, so here's an advice how to solve the problem Yourself:
- try to kill/restart Planner5D; this way the app will get payment information and unlock full access;
- in a purchase window, please press "Restore" button, thus refreshing payment information and activating full access as well.
Hope it'll help.
In any case please do not hesitate to contact Martynas directly )))